iTunes is an amazing software as it helps to connect, sync and transfer files between Apple devices and computers. The list of Apple devices includes iPhones, iPods, and iPad touch as well. However, these devices can run into various problems and error codes from time to time. Recently, the ‘Sync session failed to start’ has become a common problem.
Due to this error, users were unable to connect their iPhone or sync it with their computers or laptops. There are various reasons for this error to occur. The most common cause is due to a faulty data cable or corrupted iTunes software. Additionally, it can also occur if iOS or iTunes is outdated. In this case, there is a compatibility issue and the sync session fails to start.
How to Fix ‘Sync Session Failed to Start’ in iTunes?
In the following section, we have provided various ways to help you get rid of the problem easily. To begin with, make sure that the data cable is not visibly damaged. Thus, try to use a different data cable and try again.
In addition, a faulty USB port can also be the cause of this problem, so you can try a different USB port to check for this error. Also, you can face this error if your device is locked during the syncing process. It is important that the device is unlocked while it is connected to the computer.
Solution 1 – Update the iTunes Application
The first thing you need to check is whether iTunes is updated to the latest version or not. Thereafter, follow the instructions provided below to update your iTunes application in case it is outdated. We have provided detailed steps for both Windows and Mac operating systems.
- First, launch the iTunes application from the Desktop or from the Start menu.
- Next, head over to the Help menu from the toolbar and click on Check for Updates.
- Now, the application will start searching for available updates. If any update is available, follow the instructions on your screen to update your application.
Note- If you cannot see the Check for Updates option, then you must’ve installed it from the Microsoft Store. Hence, you have to update the application from the Store itself.
- From your main desktop, head over to the Apple menu located on the top-left. Next, click on System Preferences.
- Now, click on Software Update from the available options.
- If there are any updates available, install it in your system.
Finally, try to connect your Apple device to your system once again. Check if the connection is successful or if you’re still facing the error as before.
Solution 2 – Force Restart Apple Device
Another reason why you may face this problem is that there can be a background application that is interfering with the connection. Hence, you have to force restart your Apple device to combat this problem. Follow the instructions below carefully to fix this issue.
- Unlock your Apple device by pressing the Home button twice. All the recent apps will be shown on your screen.
- Tap and hold onto an application until it shakes. This will force close the application. Do this for all the recent applications.
- Next, press the Volume Up button and then quickly press the Volume Down button. Subsequently, press and hold the Power button on your device.
- Keep pressing the button until your device restarts and you see the Apple logo.
- After that, release the button and wait for the phone to start. Thereafter, connect the phone to your computer and check if the problem persists or not.
Solution 3 – Restart iTunes While Phone Is Still Connected
This is another way to get rid of the ‘Sync Session Failed to Start’ issue. Hence, go through the instructions provided below.
- Connect your Apple device to your computer and unlock your phone.
- Next, close the iTunes application on your system. Make sure that it is not minimized in the System tray. If it is, then right-click on the iTunes icon and click on the Quit option.
- Lastly, launch your iTunes application again and check if you are able to sync with your Apple device.
Solution 4 – Reinstall the iTunes Application
If the previous solutions do not work for you, then there could be a problem with the iTunes application. Hence, you have to uninstall and reinstall the iTunes software. Thus, follow the instructions given below.
1. Press Windows + R buttons from your keyboard at the same time. Next, type ‘appwiz.cpl’ and press enter.
2. Here, you have to find and uninstall the following list of programs in the given order.
- Apple Software Update
- Apple Mobile Device Support
- Apple Application Support 32-bit (if present)
- Apple Application Support 64-bit (if present)
3. After uninstalling, restart your system. When the computer starts, open any web browser.
4. Head over to the official website of Apple and download the latest iTunes application. Make sure that you have chosen the correct operating system from the list.
5. Finally, run the installer as an Administrator and follow the on-screen instructions to install the software. Log in to your iTunes account and try to connect your device once again. Your problem should be resolved by this time.
The instructions provided above should help you to easily fix the ‘Sync Session Failed to Start’ error on your system. Generally, force restarting your Apple device or iTunes application can resolve this problem immediately. If you’re still facing issues, then you may need to get in touch with a professional to get it fixed.